FAQ

What does BREVESSA sell?

BREVESSA offers manual coffee tools for grinding, brewing, serving, and storing coffee at home. Our collection includes manual grinders, pour-over tools, a stovetop kettle, coffee glassware, and dry-storage canisters.

How can I check product specifications and package contents?

Each product page includes available information about materials, measurements, capacity, compatibility, package contents, care, and safety. Please review these details before ordering. Items shown in product photographs are not included unless they are listed in the package contents.

Where does BREVESSA deliver?

We deliver to eligible addresses across the United States.

Do you charge for shipping?

No. Free standard shipping is provided on all orders.

How long will my order take to arrive?

Orders are processed within 1 to 2 business days. After shipment, transit normally takes 3 to 5 business days. The total estimated delivery time is 4 to 7 business days from the date of purchase.

Business days are Monday to Friday. Orders placed after 5:00 PM Central Time are processed on the next business day.

For more information, review our Shipping Policy.

How can I track my order?

When your order ships, you will receive a confirmation email containing available tracking information. You can also visit our Track Your Order page.

Can I change or cancel my order?

Contact us as soon as possible. A modification or cancellation may only be possible before shipment. An order cancelled before shipment will receive a full refund. Once shipped, the standard return process applies.

What should I do if my package is delayed or appears lost?

Email support@brevessa.com with your order number and the email address used at checkout. We will review the available tracking information and assist you.

What happens if I enter an incorrect shipping address?

Customers are responsible for providing a complete and accurate address at checkout. Contact us immediately if a correction is required. An address may only be changed before shipment. BREVESSA is not responsible for an order shipped to an incorrect address provided by the customer.

Which payment methods do you accept?

We accept the payment methods displayed as available during checkout. All orders are processed in United States Dollars, USD.

For more information, review our Payment Policy.

Do you accept returns?

Yes. Eligible products may be returned within 30 days from the date of delivery.

What condition must a returned product be in?

The product must be unused, in its original condition and packaging, and include all originally supplied parts, accessories, manuals, and proof of purchase.

How do I start a return?

Email support@brevessa.com with your order number, reason for return, and photographs when applicable. Returns require prior approval.

Approved returns are free. BREVESSA will send a prepaid return label by email. The product must be sent using that label to the return destination printed on it. Do not send returns directly to our public business address.

Do you charge a restocking fee?

No. There is no restocking fee for an approved eligible return.

Do you offer exchanges?

No. Direct exchanges are not available. You may return an eligible product for a refund and place a separate new order.

How long does a refund take?

After receiving and inspecting the returned product, we will notify you of the decision. An approved refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

For complete return requirements, review our Returns & Refund Policy.

What should I do if my product arrives damaged, defective, or incorrect?

Contact us as soon as possible and provide your order number, a description of the issue, and clear photographs. We will review the information and assist you according to our Returns & Refund Policy.