Returns & Refund Policy

At BREVESSA, customer satisfaction is important to us. We accept returns within 30 days from the date your order is delivered. This policy applies to all eligible products purchased directly from our store.

Return Eligibility

To qualify for a return, the product must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include all parts, accessories, manuals, and other items originally supplied

• Include valid proof of purchase

• Show no signs of use, washing, alteration, accidental damage, or improper handling

Returns that do not meet these conditions may not be accepted.

Acceptable Reasons for Return

Eligible products may be returned within the 30-day return period for reasons including:

• A manufacturing defect

• Damage during delivery

• An incorrect product received

• A product materially different from its description

• A change of mind, provided the product meets all return eligibility conditions

We may request photographs or other information to review damaged, defective, or incorrect-item claims.

Return Method

Returns are accepted by mail only.

To request a return, contact us at support@brevessa.com and provide your order number, the reason for your return, and any supporting photographs when applicable.

You may also contact us through our Contact Us page.

Returns must receive prior authorization. Products returned without authorization or without the return label provided by BREVESSA may not be accepted.

Return Shipping and Label

Eligible returns are free of charge.

After approving your return request, BREVESSA will email you a prepaid return shipping label. You must return the product using this label and follow the accompanying return instructions.

The correct return destination will appear on the issued return label. Do not send a product to any address independently or use a different shipping label.

BREVESSA does not charge return shipping fees, restocking fees, or hidden return costs for approved returns.

Exchanges

We do not offer direct exchanges.

If you require a different product, you may return the eligible original product for a refund and place a separate new order.

Order Cancellations

You may request an order cancellation by contacting support@brevessa.com as soon as possible.

If the order has not been shipped, it may be cancelled for a full refund. Once an order has shipped, it cannot be cancelled and must follow the standard return process after delivery.

No restocking fee applies to an eligible return.

Refund Process

Once we receive and inspect your returned product, we will notify you whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at support@brevessa.com.

Contact Information

Business Name: BREVESSA

Business Email: support@brevessa.com

Business Hours: 9:00 AM to 5:00 PM Central Time, Monday to Friday

Response Time: Within one business day

Live Chat: Click the Chat icon in the bottom-right corner of our website to begin a conversation.

Business Address: 5201 NE 46th St, Kansas City, MO 64117, United States

Please note that products must not be returned directly to the business address. All approved returns must be sent using the prepaid return label provided by BREVESSA.